FAQ

What areas do you service?

We service the East Bay of the San Francisco Bay Area! We provide services in the following cities: 

• Richmond

• San Pablo

• El Cerrito

• El Sobrante

• Albany

• Kensington

• Berkeley

• Oakland

• Emeryville

• Orinda

• Walnut Creek

What services do you offer? 

We will visit your pet/s for the agreed upon duration/frequency noted in the invoice for each sit. The following care will be provided; fresh water, food, litter cleaning, “accident” clean up, mail retrieval, plant watering,  and of course lots pets, brushing, and play! You will receive photo updates once per visit, In order to be environmentally conscious, we will arrange sits based on location during busy times. This allows us to minimize travel time by not zig-zagging or doubling back.  We can also accommodate more sits by grouping them, (twice daily sits are the exception and will be first and last).

What is your cancellation policy? 

We ask that if you need to cancel your during one of the major holidays, that you kindly provide a week’s notice before the scheduled start. We plan the holiday schedules very carefully, and really appreciate your consideration in giving us as much notice as possible if you should choose to cancel. Cancellations less than one week before will be charged $100 or half of the total cost of the sit, whichever is greater. 

What is your flea policy? 

If you or your pet spend time outside, we encourage you to consult your vet for the best treatment. It is particularly important that you treat your pet for fleas if you will be on an extended trip. If it is determined that your pet has fleas, we will try to treat them if you have left medication or a flea collar. We will continue to visit your pet, however, they will be moved to the last sit of the day unless they require life sustaining medication, if we cannot contain the fleas. This is done in an effort to not bring fleas into anyones home. Our staff’s pets are treated monthly. 

What pet supplies do I need? 

We request that an additional two weeks of supplies be on hand for all animals in the household. It is the responsibility of each client to provide and make accessible all cat supplies including food, litter, litter box cleaning supplies, medications (if applicable), and any other supplies or equipment required that we may need to perform services. Should we need to purchase and/or provide such supplies, the client is responsible for the total cost of any supplies, plus an additional $15 service fee per incident.

What is your key policy?

We will drop-off and pick-up keys for a $25 charge each way. Keys that are kept on file are stored in a locked key safe in a secure location. Owner's names and addresses are NEVER displayed on key tags for security reasons.